This weekend I traveled to Melrose, MN (Google Maps) to spend some time with the in-laws, as I do every so often, because my son really likes being on their farm. As the title suggests, I had no internet service while I was there. Since my job revolves around internet access, and since even when I’m not working I rely on having internet access to get email, I was a little annoyed by the fact that the internet service provided by diversiCOM Melrose Telephone Company was not working, had not been working for a couple weeks, and even though a service request call had been made, would not be serviced for another two weeks.
I’ve come to accept the 256kbps DSL service, and even the intermittent outages, but when you rent a DSL modem from an ISP and the thing fries because of normal usage, I expect that they would want to fix it in a reasonable amount of time in order to have happy customers. Probably the most frustrating aspect about this whole ordeal is that the ISP has a monopoly for that area and therefore overcharge by ridiculous amounts. My in-laws do not have any other reasonable option for internet service; if they did, I would encourage them to boycott diversiCOM.